// Support & Feedback

Need Help with
CVOsc?

Found a bug, have a feature request, or need help getting your interface recognized? Reach out by email, or open an issue on our public GitHub tracker — whichever is faster for you.

How to Get Help

Pick the option that best matches what you need. Email goes straight to the team; GitHub is public and easier to reference later.

Report a Bug

Something not working as expected? Tell us what you did, what you saw, and what you expected — plus your device, OS version, and the interface you're using.

File a bug report →

Request a Feature

Have an idea — another display mode, a new tuning reference, deeper scaling controls? Describe the use case and the problem it would solve.

Suggest a feature →

Email Us

Prefer not to file a public issue? Email support@alephvoid.com. Private messages about billing, account issues, or anything you'd rather not post publicly should go here.

support@alephvoid.com →

Before You File an Issue

A few quick checks that help us help you faster.

1

Check the Connection

USB cable, adapter, and firmware on the interface. Most "no inputs" reports boil down to one of those three.

2

Search Existing Issues

Someone may have already reported it. A thumbs-up on an existing issue helps us prioritize.

3

Include Details

Device, OS version, CVOsc build, audio interface, and repro steps. Screenshots of the empty-state message help a lot.

4

Submit

Email support or open the GitHub issue. We'll triage and respond as soon as we can.

Common Issues

Things that come up often and how to work through them.

"Connect a DC-coupled USB audio interface"

CVOsc couldn't find any USB audio input. Check that:

  • The interface is powered and connected.
  • The USB cable is a data cable, not charge-only. USB-C iPads need a USB-C data cable; Lightning iPads need the Apple Camera Adapter.
  • On Android, the device supports USB Host mode and you granted the USB permission prompt.

Tap Retry once the interface is connected.

"Microphone access is required"

iOS and Android group all audio input — including USB audio class devices — under the microphone permission. CVOsc asks for it on first launch; if you denied, you can enable it again:

  • iOS / iPadOS: Settings → Privacy & Security → Microphone → CVOsc.
  • Android: Settings → Apps → CVOsc → Permissions → Microphone.

Play button is disabled

Every selected recording needs an output channel assignment before playback can start. If Play is still disabled, CVOsc is protecting CV recordings from a non-DC-coupled output. The footer hint in the recordings sheet names the exact problem:

  • "Assign an output channel…" — open each recording row and pick a channel.
  • "CV recordings require a DC-coupled output." — route through a DC-safe output (or re-record as audio).
  • Channel number listed — the assignment points at a channel that doesn't exist on the current device.

My interface isn't in the DC-coupled catalog

CVOsc only lets CV play back through hardware it knows is DC-coupled — playing DC through AC-coupled outputs can blow mic preamps or damage modules. The built-in catalog of DC offset enabled soundcards covers common units but is not exhaustive.

If you have confirmed your interface passes DC (either from the manufacturer or by measurement), email us the make and model and we'll add it in the next update.

Finding your recordings

Recordings are stored in the app's local storage, not in the shared Photos or Files picker.

  • iOS / iPadOS: open the Files app → On My iPad / iPhoneCVOsc. From there you can share, move, or delete individual files.
  • Android: recordings live in scoped app storage and are visible through the system file manager under the CVOsc app directory.

Each recording is stored as a CAF / WAV file paired with a JSON sidecar carrying the channel metadata.

Tuning badge seems off

For audio-rate channels, the detector needs enough signal above its confidence threshold (0.5) to latch a value — release tails or silence will freeze the badge on the previous reading. If you're seeing stale values, re-trigger the note.

For CV channels, CVOsc assumes 1 V/oct with 0 V = C0 and a ±10 V full scale. If your module uses a different reference (some vintage gear uses Hz/V), the note name will be off while the cents offset will still track relative motion.